WEBSITE PRIVACY POLICY

Last updated January 1, 2019

INTRODUCTION We at Recovery Works Healing Center respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (name of website.com) (and our mobile application), including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

COLLECTION OF YOUR INFORMATION We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site (or our mobile application,) or) when you choose to participate in various activities related to the Site [and our mobile application], such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site (and our mobile application).

Derivative Data Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. (If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.)

Financial Data Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site (or our mobile application). (We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, (Amazon Payments,) (Authornize.Net,) (Braintree Payments,) (Chargify,) (Dwolla,) (Google Checkout,) (Paypal,) (SafeCharge,) (Stripe,) (WePay,) (2Checkout,) (other), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.)

Facebook Permissions: The Site (and our mobile application) may by default access your Facebook basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, checkins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding Facebook permissions, refer to the Facebook Permissions Reference page.

Data From Social Networks: User information from social networking sites, such as (Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter) including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. (If you are using our mobile application, this information may also include the contact information of anyone you invite to use and/or join our mobile application.)

Mobile Device Data Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

USE OF YOUR INFORMATION Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site (or our mobile application) to:

• Administer sweepstakes, promotions, and contests.
• Assist law enforcement and respond to subpoena.
• Compile anonymous statistical data and analysis for use internally or with third parties.
• Create and manage your account.
• Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site (and our mobile application) to you.
• Email you regarding your account or order.
• Enable user-to-user communications.
• Fulfill and manage purchases, orders, payments, and other transactions related to the Site (and our mobile application).
• Generate a personal profile about you to make future visits to the Site (and our mobile application) more personalized.
• Increase the efficiency and operation of the Site (and our mobile application).
• Monitor and analyze usage and trends to improve your experience with the Site (and our mobile application).
• Notify you of updates to the Site (and our mobile application)s.
• Offer new products, services, (mobile applications,) and/or recommendations to you.
• Perform other business activities as needed.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Process payments and refunds.
• Request feedback and contact you about your use of the Site (and our mobile application).
• Resolve disputes and troubleshoot problems.
• Respond to product and customer service requests.
• Send you a newsletter.
• Solicit support for the Site (and our mobile application).

DISCLOSURE OF YOUR INFORMATION  We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users If you interact with other users of the Site (and our mobile application), those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings When you post comments, contributions or other content to the Site (or our mobile applications), your posts may be viewed by all users and may be publicly distributed outside the Site (and our mobile application) in perpetuity.

Third-Party Advertisers We may use third-party advertising companies to serve ads when you visit the Site (or our mobile application). These companies may use information about your visits to the Site (and our mobile application) and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners We may share your information with our business partners to offer you certain products, services or promotions.

Social Media Contacts If you connect to the Site (or our mobile application) through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

TRACKING TECHNOLOGIES

Cookies and Web Beacons We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site (and our mobile application) to help customize the Site (and our mobile application) and improve your experience. When you access the Site (or our mobile application), your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site (or our mobile application). You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site (and our mobile application) to help customize the Site (and our mobile application) and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.

Internet-Based Advertising Additionally, we may use third-party software to serve ads on the Site (and our mobile application), implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics We may also partner with selected third-party vendors[, such as (Adobe Analytics,) (Clicktale,) (Clicky,) (Cloudfare,) (Crazy Egg,) (Flurry Analytics,) (Google Analytics,) (Heap Analytics,) (Inspectlet,) (Kissmetrics,) (Mixpanel,) (Piwik,) and others), to allow tracking technologies and remarketing services on the Site (and our mobile application) through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site (and our mobile application), determine the popularity of certain content and better understand online activity. By accessing the Site,(our mobile application), you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

THIRD-PARTY WEBSITES The Site (and our mobile application) may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site (or our mobile application), any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site (or our mobile application).

SECURITY OF YOUR INFORMATION We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

POLICY FOR CHILDREN We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

CONTROLS FOR DO-NOT-TRACK FEATURES Most web browsers and some mobile operating systems (and our mobile applications) include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy./Most web browsers and some mobile operating systems (and our mobile applications) include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.

OPTIONS REGARDING YOUR INFORMATION

Account Information You may at any time review or change the information in your account or terminate your account by:

• Logging into your account settings and updating your account
• Contacting us using the contact information provided below
• (Other)

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Site (or our mobile application)
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CALIFORNIA PRIVACY RIGHTS California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Site ([or our mobile application), you have the right to request removal of unwanted data that you publicly post on the Site (or our mobile application). To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site (or our mobile application), but please be aware that the data may not be completely or comprehensively removed from our systems.

THE FOLLOWING NOTICE DESCRIBES HOW YOUR CLINICAL INFORMATION MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW THE INFORMATION CAREFULLY.

• Your confidential healthcare information may be released to other healthcare professionals within Recovery Works Healing Center, LLC for the purpose of providing you with quality healthcare.
• Your confidential healthcare information may be released to your insurance provider for the purpose of Recovery Works Healing Center, LLC receiving payment for providing you with needed healthcare services. If you pay out of pocket in full for services, you have the right to restrict certain disclosures of your confidential healthcare information to your insurance provider.
• Your confidential healthcare information may be released to public or law enforcement officials in the event of an investigation in which you are a victim of abuse, a crime or domestic violence.
• Your confidential healthcare information may be release to other healthcare providers in the event you need emergency care.
• Your confidential healthcare information may be released to a public health organization or federal organization in the event of a communicable disease or to report a defective device or untoward event to a biological product (food or medication).
• Your confidential healthcare information may not be released for any other purpose than that which is identified in this notice without your consent.
• Your confidential healthcare information may be released only after receiving written authorization from you. Authorization is required for most uses and disclosures of psychotherapy notes, uses and disclosures of confidential healthcare information for marketing purposes, disclosures that constitute a sale of confidential healthcare information, and other uses and disclosures not described in this notice.
• You may revoke your permission to release confidential healthcare information at any time.
• You may be contacted by Recovery Works Healing Center, LLC to remind you of appointments, healthcare treatment options or other health services that may be of interest to you.
• You have the right to restrict the use of your confidential healthcare information. However, Recovery Works Healing Center, LLC may choose to refuse your restriction if it is in conflict of providing you with quality healthcare or in the event of an emergency situation.
• You have the right to receive confidential communication about your health status.
• You have the right to review and obtain a copy of your confidential healthcare information consistent with the Federal Privacy Rule. You will be responsible for charges associated with receiving a copy of your confidential healthcare information.
• You have the right to make changes to your healthcare information.
• You have the right to know who has accessed your confidential healthcare information and for what purpose.
• You have the right to be notified if there is a breach of your unsecured confidential healthcare information.
• You have the right to a copy of this Privacy Notice.
• Recovery Works Healing Center, LLC is required by law to protect the privacy of its clientele. It will keep confidential any and all client healthcare information and will provide clients with a list of duties or practices that protect confidential healthcare information.
• Your protected healthcare information may include a photographic image used for identification purposes. The image is stored securely in your electronic medical record.
• Recovery Works Healing Center, LLC will abide by the terms of the notice, and reserves the right to make changes to this notice and continue to maintain the confidentiality of all healthcare information. Clients will receive a mailed copy of any changes to this notice within 60 days of making the change, as appropriate.
• You have the right to complain to Recovery Works Healing Center, LLC if you believe your rights to privacy have been violated.
  • If you feel your privacy rights have been violated, please mail your complaint to:

Recovery Works Healing Center, LLC: ATTN: Privacy Officer

100 Elmwood Park Drive, Suite 201

Dayton, OH 45449

937 384 0580

• All complaints will be investigated. No reprisal will occur for filing a complaint with Recovery Works Healing Center, LLC.

• You also have the right to file a complaint with the U.S. Department of Health and Human Services at: https://www.hhs.gov/hipaa/filing-a-complaint/index.html

• For further information about this Privacy Notice, please contact the Privacy Officer, Monday-Friday, 8am-5pm at (937) 384-0580.

This notice became effective as of April 14, 2003. Notice updated December 27, 2019.